FAQ
Memberships - Frequently asked questions
Every question you have – answered.
How can I reserve a court or golf simulator?
Members can log into our member portal here or on the Pin Point app to make reservations. There is a button titled “Book Now” that you can select and choose your desired sport to make a reservation.
How can I sign up for pickleball open play or a pickleball event?
Similar to booking courts, members can log into our member portal here or on the Pin Point app to sign up for open play or an event. There is a menu button titled “Programs” that you can choose, and then find your desired open play session, clinic, league, or event you’d like to register for.
How can I reserve a pickleball ball machine?
Members are able to reserve a ball machine (subject to availability) on the Pin Point app or through the member portal on our website at $10/hour. Ball machine usage will count towards your complimentary court reservation time each day.
Standard guest rates for ball machines are $20/hour on top of the court fee.
Standard guest rates for ball machines are $20/hour on top of the court fee.
What is your membership cancellation policy?
There is no fee for cancellation of a membership.
You can cancel your plan at any time prior to each billing cycle, and your membership will remain active until the end of that billing cycle. We will not offer refunds for the remaining part of the billing cycle after you cancel.
You can cancel your plan at any time prior to each billing cycle, and your membership will remain active until the end of that billing cycle. We will not offer refunds for the remaining part of the billing cycle after you cancel.
What is the 2 hour daily limit for pickleball for members?
Each member, whether an individual or each person in a family membership, is entitled to 2 full hours of complimentary court reservation each day subject to availability. You will be able to reserve courts 5 days in advance.
If you and another member play on the same court reservation for two hours, you have each used your two hours of complimentary reserved court time.
All members are welcome to continue playing on open play courts, as unlimited open play is included for all members.
In the instance that there are courts still available when your reservation ends and you’d like to extend it, please come to the front desk and request additional time. We can extend a reservation one hour at a time, pending availability.
If you and another member play on the same court reservation for two hours, you have each used your two hours of complimentary reserved court time.
All members are welcome to continue playing on open play courts, as unlimited open play is included for all members.
In the instance that there are courts still available when your reservation ends and you’d like to extend it, please come to the front desk and request additional time. We can extend a reservation one hour at a time, pending availability.
Can I pause my membership?
We not generally accept membership holds.
Please reach out to our team via info@pinpointraleigh.com for extenuating circumstances to request a membership hold.
Please reach out to our team via info@pinpointraleigh.com for extenuating circumstances to request a membership hold.
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